Super Value Deals – Free Shipping On Orders Above Rs.799

FAQs – Frek

1. How to place an order with Frek?

  • Log on to Frek.in
  • Call us at +91-93320 55397 or WhatsApp us at 7810952948

Order Details Required:

  • Product Name and Quantity
  • Your Name, Email Address, Contact Number
  • Complete Address with Pincode
  • Preferred Payment Method

Note: Guest users need to register to place an order.

2. Can I change my billing address?

Yes, you can change your billing address before the order is shipped.

Once your order is shipped, the details cannot be modified.

3. Can I change my order information?

Yes, you can change order details before it is shipped.

After your order is shipped, changes cannot be made.

4. Can I change the delivery address?

Yes, delivery address changes are possible before shipping.

5. Can I customize the product?

Yes, we offer product customization.

Provide details such as:

  • Preferred colors, sizes, finishes, and other specific requirements.

6. Can I place an order over the phone?

Yes, you can place orders over the phone.

  • Call us at +91-93320 55397 (9:30 AM to 6:30 PM)
  • WhatsApp us anytime at 7810952948

7. Guidelines for writing product reviews

Product reviews help fellow customers make informed decisions.

Tips for Writing Reviews:

  • Review a product you have personally used.
  • Provide an unbiased and relevant overview.
  • List both pros and cons.
  • Back up your opinions with facts.
  • Stay on topic and avoid unnecessary details.
  • Use proper grammar and spell-check your review.

8. How do I make a bank transfer?

Bank transfer is one of our payment options.

Bank Details:

  • Account Name: Frek Enterprise
  • Bank Name: Bank Of India
  • Account No: 429020110000395
  • IFSC Code: BKID0004290
  • Branch: Darjeeling

Steps:

  1. Transfer via NEFT or Cash Deposit.
  2. Call us at +91-93320 55397 or WhatsApp us at 7810952948 to confirm your payment.

9. I do not remember both my login ID and password. What should I do?

  • Share your order number or registered contact details at [email protected] or call us at +91-93320 55397 or WhatsApp us at 7810952948.
  • We will send your login credentials shortly.

10. I forgot my password. Please help.

  1. Click on My Account at the top-right corner of the website.
  2. Select Forgot your password?.
  3. Enter your registered email ID.
  4. Follow the instructions sent to reset your password.

11. What are the payment modes available?

We accept the following payment options:

  • Debit Card
  • Credit Card
  • Net Banking
  • UPI
  • Bank Transfer

For Bank Transfer, call us at +91-93320 55397 or WhatsApp at 7810952948 with payment details.

12. What are the modes of refund available?

  • Online Payments: Refunds are made to your Credit Card, Debit Card, or Net Banking account.
  • Bank Transfer: Refunds are processed to your Bank Account.

Details Required:

  • Account Holder’s Name
  • Bank Name, Branch Name
  • Account Number
  • IFSC Code

Refund Timeline: 7-10 business days from the date of initiation.

13. What is the cancellation and refund policy?

  • Cancellation requests for confirmed orders must be made within 12 hours of placing the order.
  • Orders dispatched as per customer requirements cannot be canceled.
  • If products are out of stock, we provide a full refund within 7-10 business days.
  • Visit our refund and replacement policy page to know more.

Customers will receive a unique reference ID for refund tracking.

For further queries, feel free to: