FAQs
Frequently Asked Questions
Everything you need to know about ordering, shipping, plant care, refunds and replacements. If you can't find your answer below, our team is always happy to help.
Orders & Shipping
Can I cancel my order?
Orders can be cancelled within 2 hours. After processing starts, cancellation is not possible because live plants are prepared for shipping.
How long does delivery take?
Metro cities: 3–5 working days. Non-metro areas: 4–6 working days. Remote locations may take longer depending on courier serviceability.
How are plants packed?
Most plants are shipped bare-root to reduce transit damage. Selected plants are shipped with pots depending on the product.
Which courier partners do you use?
Blue Dart, Amazon Shipping, Delhivery, India Post / Speed Post and other reliable courier partners.
Will I receive tracking details?
Yes. Tracking information is shared via WhatsApp, SMS or Email after dispatch.
Why are succulents dry?
Succulents are air-dried before dispatch. A dry appearance is normal and helps prevent rot during shipping.
When should I report damaged plants?
Please report plant-related issues within 24 hours of delivery with clear photos and a complete unboxing video.
Do I need an unboxing video?
Yes. An unboxing video is mandatory for refund or replacement requests.
What is eligible for replacement?
Completely dead plants, fully rotten plants, wrong items and verified transit damage.
How long do refunds take?
Claims are reviewed within 2–3 business days. Approved refunds are processed within 5–7 business days.