Shipping policy

Effective Date: May 1, 2026

At FREK, we take extra care to ensure your plants reach you healthy, safe, and ready to grow 🌿
Please read our shipping policy to understand how we prepare and deliver your orders.

🌱 Plant Preparation & Packaging

We ship plants in a way that keeps them safe during transit:

  • Most plants are shipped bare-rooted (without soil/pot) to prevent rot and damage

  • Some selected plants are shipped with pots, depending on the product type

  • Roots are carefully wrapped to maintain moisture and health

🌵 Special Note (Succulents & Cacti)

  • These plants go through an air-drying process before dispatch

  • This helps prevent rot and ensures safer shipping

  • Drying time depends on plant type and weather conditions

🕒 Processing & Dispatch Time

  • Orders are processed within 2–3 days after placing

  • This includes plant preparation, quality checks, and packaging

Once your order is shipped, you will receive tracking details via:

  • 📱 WhatsApp

  • 📩 SMS

  • 📧 Email

🚚 Delivery Timeline

After dispatch, estimated delivery time is:

  • Metro Cities: 3–5 working days

  • Non-Metro Areas: 4–6 working days

  • Remote Locations: May take longer depending on service availability

⚠️ Delivery timelines may vary due to:

  • Location & courier serviceability

  • Weather conditions

  • Public holidays, strikes, or regional disruptions

📦 Courier Partners

We ship through trusted delivery partners including:

  • Blue Dart

  • Amazon Shipping

  • Delhivery

  • India Post / Speed Post

  • Other reliable courier services

While we are not responsible for courier delays, we will always assist you in tracking and resolving delivery issues.

❗ Important Notes

  • Dispatch timelines may vary slightly based on plant type and preparation needs

  • Orders cannot be cancelled once processing has started

  • Early dispatch requests may be accepted at customer’s own risk

💬 Need Help?

We’re always here to assist you 🌿

📞 01169320321
💬 9239689726 (WhatsApp)
📧 contact@frek.in
🌐 www.frek.in

💚 Our Promise

Every plant is hand-selected, carefully packed, and shipped with care.
Since plants are living beings, slight variations may occur—but we ensure the best possible quality for every order 🌱