Shipping policy
Effective Date: May 1, 2026
At FREK, we take extra care to ensure your plants reach you healthy, safe, and ready to grow 🌿
Please read our shipping policy to understand how we prepare and deliver your orders.
🌱 Plant Preparation & Packaging
We ship plants in a way that keeps them safe during transit:
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Most plants are shipped bare-rooted (without soil/pot) to prevent rot and damage
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Some selected plants are shipped with pots, depending on the product type
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Roots are carefully wrapped to maintain moisture and health
🌵 Special Note (Succulents & Cacti)
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These plants go through an air-drying process before dispatch
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This helps prevent rot and ensures safer shipping
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Drying time depends on plant type and weather conditions
🕒 Processing & Dispatch Time
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Orders are processed within 2–3 days after placing
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This includes plant preparation, quality checks, and packaging
Once your order is shipped, you will receive tracking details via:
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📱 WhatsApp
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📩 SMS
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📧 Email
🚚 Delivery Timeline
After dispatch, estimated delivery time is:
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Metro Cities: 3–5 working days
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Non-Metro Areas: 4–6 working days
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Remote Locations: May take longer depending on service availability
⚠️ Delivery timelines may vary due to:
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Location & courier serviceability
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Weather conditions
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Public holidays, strikes, or regional disruptions
📦 Courier Partners
We ship through trusted delivery partners including:
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Blue Dart
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Amazon Shipping
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Delhivery
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India Post / Speed Post
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Other reliable courier services
While we are not responsible for courier delays, we will always assist you in tracking and resolving delivery issues.
❗ Important Notes
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Dispatch timelines may vary slightly based on plant type and preparation needs
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Orders cannot be cancelled once processing has started
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Early dispatch requests may be accepted at customer’s own risk
💬 Need Help?
We’re always here to assist you 🌿
📞 01169320321
💬 9239689726 (WhatsApp)
📧 contact@frek.in
🌐 www.frek.in
💚 Our Promise
Every plant is hand-selected, carefully packed, and shipped with care.
Since plants are living beings, slight variations may occur—but we ensure the best possible quality for every order 🌱