Refund and Cancellation Policy

Refund & Replacement Policy

At Frek.in, we are committed to providing healthy, high-quality plants and ensuring a great shopping experience for our customers. Every plant is carefully selected, inspected, and packed before dispatch.

Since we deal exclusively in live plants, each plant is naturally unique. Variations in size, shape, colour, foliage, and overall appearance are a normal part of plant growth and should be expected.

We kindly request all customers to read this Refund & Replacement Policy carefully before placing an order. By placing an order on Frek.in, you acknowledge that you have read, understood, and agreed to the terms and conditions below.

1. Eligibility for Refund or Replacement

Refunds or replacements are available only after verification by our support team and are applicable in the following situations:

  • The plant arrives completely dead, rotten, or damaged beyond recovery.

  • One or more items are missing from your order.

  • You receive a different plant variety than the one you ordered.

If your claim is verified, we will provide either a replacement or a refund for the affected item(s), depending on product availability and the nature of the issue.

Refunds or replacements are not provided for reasons that fall outside the conditions mentioned in this policy.

2. Reporting a Problem

If you believe there is an issue with your order, you must contact us within 24 hours of receiving the package.

To help us investigate your claim, please provide:

  • Your order number.

  • A continuous unboxing video recorded from the moment the sealed package is opened until all items are removed and clearly shown.

  • Clear photographs of the affected plant(s), if requested by our support team.

The unboxing video is essential for verifying claims related to damage, missing items, or incorrect products.

Claims submitted without a complete unboxing video or after 24 hours of delivery may not be eligible for a refund or replacement.

3. Plant Size, Appearance and Natural Variation

All products sold on Frek.in are live plants. As with any living product, every plant grows differently and is naturally unique.

The size, height, width, shape, colour, leaf count, branching, and overall appearance of a plant can vary due to several natural factors, including:

  • Plant variety or species.

  • Seasonal changes.

  • Weather conditions.

  • Growing or dormant periods.

  • Plant age and maturity.

  • Natural growth habits.

  • Current stock availability.

The sizes mentioned on our website are approximate and are intended only as a general guideline. We always prioritize dispatching healthy, mature, and well-rooted plants rather than selecting plants based solely on exact measurements.

A difference of approximately 1–2 cm from the listed size is considered a normal variation and does not qualify for a refund or replacement. Depending on the plant variety and its natural growth cycle, slight variations may occasionally be greater while still being considered normal.

Similarly, natural variations in colour, leaf count, branching, shape, or overall appearance are not considered defects.

Product photographs are provided as reference images. The plant you receive may not look exactly identical to the photograph because every live plant grows differently.

These natural variations do not affect the health, quality, or authenticity of the plant and therefore are not eligible for a refund or replacement.

4. Healthy Plants

Our priority is to provide customers with healthy, well-rooted, and properly established plants.

Each plant is carefully inspected before packing to ensure it is suitable for shipping and future growth. While the appearance of individual plants may naturally vary, we do not intentionally dispatch unhealthy, diseased, or poorly rooted plants.

Our focus is on delivering healthy plants that will continue to thrive after proper care, rather than guaranteeing identical size or appearance for every order.

5. Missing or Incorrect Items

Although every order is carefully checked before packing, mistakes can occasionally happen.

If you receive:

  • A missing item, or

  • A different plant variety than the one ordered,

please contact us within 24 hours of delivery with your unboxing video and any supporting photographs.

After verification, we will:

  • Send the missing item,

  • Replace the incorrect item, or

  • Issue a refund for the affected item(s), as appropriate.

6. Order Cancellation Policy

Once an order has been successfully placed on Frek.in, it cannot be cancelled.

As live plants are selected and prepared specifically for each order, we request customers to carefully review the following before completing their purchase:

  • Plant varieties.

  • Quantities.

  • Delivery address.

  • Contact details.

Please ensure that all order information is correct before making payment.

7. Returns and Change of Mind

Due to the perishable nature of live plants, we do not accept returns.

Refunds or replacements will not be provided for reasons including, but not limited to:

  • Changing your mind after placing an order.

  • Ordering the wrong product.

  • No longer requiring the plant.

  • Personal preference regarding size, colour, shape, or appearance.

  • Minor natural variations in plant size or growth.

  • Differences that occur naturally because of the season or the plant's stage of growth.

We encourage customers to carefully read the product description and view the product photographs before placing an order.

8. Final Notes

Our goal is to provide healthy, quality plants and a reliable shopping experience for every customer.

Every plant sold on Frek.in is a living product and will naturally vary from one plant to another. These natural differences are part of what makes each plant unique and should not be considered defects.

This Refund & Replacement Policy has been created to ensure a fair and transparent process for both our customers and our business while allowing us to resolve genuine issues quickly and efficiently.

By placing an order on Frek.in, you confirm that you have read, understood, and agreed to this Refund & Replacement Policy.

If you need any assistance, our team will be happy to help.

Email: contact@frek.in

Phone: +91 78109 52948